Privacy Policy

This privacy policy is intended to assist you in understanding what information we gather about you when you visit this Web site, how we use that information, and the safeguards we have in place for the information.

This Privacy Policy applies only to the information collected online by


1. General Browsing: gathers navigational information about where visitors go on our Web site and information about the technical efficiencies of our Web site and services (i.e., time to connect to our Web site, time to download pages, etc.). This information allows us to see which areas of our Web site are most visited and helps us better understand our visitors' experiences at With the navigational information, we can improve the quality of our Web site by recognizing and delivering more of the features, areas and services our visitors prefer. In the process of gathering navigational information, non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor's use of our Web site (such as the time of a visitor's last visit to a page on our site).

2. Collection of Personal Information: (and its microsites) may ask you to provide personal information when you establish or update a Account, sign up for Suissemade email, enter a contest, participate in a survey, submit information to be posted on the website if compliant with rules and terms of use (such as product reviews, Customer Conversation request or answer, Stories and related photos or video), shop online, register to receive a free gift, check the status of an order, contact us, purchase and send a gift card and/or create or send a wish list, gift reminder, or product description.

Categories of information collected online include name, billing and shipping address, email address, recipient's name, phone number and email address, order information, telephone number, credit card information, your experience on this Web site or with our products, your photograph or video, your questions, responses, messages, reminders or stories you create. If you create a Account, you will be required to provide your email address and a password and may provide additional personal information such as name, billing and shipping address and credit card number.

We will use the services of Google mapping if you want specific directions to one of our stores. If you use the store locator on our Web site to obtain driving directions, you will be providing your mailing address to our service provider.

If you request information about corporate sales, we will collect your name, company name, email address, postal address, telephone number and any comments you might have.




HOW DOES SUISSEMADE.COM USE THE INFORMATION COLLECTED ONLINE? uses the personal information we collect from you: (i) to deliver products that you have ordered; (ii) to fulfill requests that you have created; (iv) to contact you or the product recipient(s) in the event of order or delivery difficulties, for verification purposes; (v) to respond to your inquiries; (vi) to develop our products and deliver information to you about our services, products, promotions or Web site, including (if you have not opted-out) adding you to the Suissemade email list and the Suissemade mailing list; and (vii) to enter you in online contests and sweepstakes that may be offered from time to time.

If you have a Account you may save personal information in that Account, such as name, shipping and billing addresses, and credit card information, and we will access this saved information to make your shopping quicker and easier. We require you to create and/or access your Account to use various services on the Web site, such as Order Status, Wish List, and creating a product review. Because you must create or access your Account prior to using these services, it is possible that we could associate you with the information you provide through these services.

The information you include in a Wish List, product review, Customer Conversation or Story may be used by us to send you information about the types of products in which you have indicated an interest. The information you provide when using the Order Status feature on our Web site is only used to assist you in tracking your shopping order(s). Because some of our surveys require you to provide self-identifying information, we may use information you provide to us in survey responses to enhance and personalize our product offerings to you.




Suissemade email allows you to receive exclusive information about special offers, media events, new products and much more. If you're not already registered, simply complete our sign up form to receive these special messages. If at any time you would like to stop future delivery of Suissemade email, please follow the removal instructions located at the bottom of each message. Asking to be removed from Suissemade email will not prevent you from receiving email communications relating to any online order you place at, requests to participate in surveys about our products or other operational email communications. does not sell, rent or trade your email address to unaffiliated companies.



We will use third parties to help us provide services to you and to give us comparative information on the performance of our site and our microsites. These services include such things as operating our Web site, monitoring site activity, conducting surveys, processing shopping, maintaining our database, processing product reviews, Customer Conversations and Stories (including photographs and videos submitted with Stories) and administering and monitoring emails, surveys, drawings or contests. Third party service providers may also assist us in offering, running and monitoring microsites where you will provide personal information about yourself and possibly about your friends. The microsites may also include a means for you to access and download information from your existing email address books through the service provider so you can more easily share our offers with your friends. Third parties assisting us with microsites may only use personal information collected on those sites for the purpose of providing services for us and you. may use third parties or on its own conduct various surveys to better understand your experience with our Web site. In some cases you will provide self-identifying information, in which case we would then be able to associate your responses to you. In other cases we will only receive the aggregate results (not personally identifiable) from these third parties. If you participate in an online survey at our Web site that is conducted by a third party provider, you may be asked to download a small software application and the information you provide may be subject to the third party provider's linked privacy policy. You should read any such linked privacy policy before you participate in the online survey. You may also choose to not participate in the online surveys with linked third party privacy policies.

If you choose to write a product review, submit an inquiry or response for a Customer Conversation or submit a Story (along with a photograph and video) you will be providing it to a third party who we use to process these submissions. Product reviews, inquiries and responses to Customer Conversations and Stories (and photographs and videos, if submitted) that comply with the Review Rules may be published on this Web site, and some may be published in our stores, emails, online marketing and/or catalogs. Published reviews, Conversations and Stories (and photographs and videos, if submitted) will identify the author's nickname, location, responses and/or images in photographs or videos (if submitted by you and compliant with the rules and terms of use).

There is a possibility that Suissemade could merge with, acquire, or be acquired by another business entity. If such an action occurs, some or all of the personal information collected about you would be shared with this entity, as well as retained by Suissemade.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.




Irrespective of your physical location, the information generated by your visit to is governed by, and signifies your consent to, this policy. This information, which includes purchase information, is maintained in systems that are located in the U.S.



1. What are cookies and how do we use them on our Web site? uses a browser feature known as a cookie. A cookie is a small data file that is stored by your Web browser on your computer. Cookies are typically stored on your computer's hard drive and are used by to help track clicks and pass information as you go through the pages within our Web site. We may also use cookies to tell us whether has been previously visited by you or someone using your computer and to assist in the administration of your use of features and programs on our site.

We also use cookies and a technology known as clear gifs which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you a more personalized experience. If you elect to sign up to participate in the online features offered at this Web site, enter an online contest, or purchase products, cookies might allow us to associate your Web site navigational information from previous browsing visits with personal information you provide at our site.



To ensure compliance with federal law, does not knowingly collect or maintain information provided by children under the age of 13.




For your convenience, our Web site may contain links to other Web sites. is not responsible for the privacy practices, advertising, products or the content of such Web sites. Links that appear on should not necessarily be deemed to imply that endorses or has any affiliation with the linked Web sites. We encourage you to review the separate privacy policies of each site you visit.



If you have additional questions or would like more information on this topic, please feel free to contact us by phone at (615) 260-7420.


SECURITY STATEMENT has implemented the following security measures to protect the information we have collected at our Web site: use of technologies and policies such as limited access data-centers, firewall technology, and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via email. In fact, this is a practice we encourage you to adopt in all of your Internet activities. We designed to accept shopping orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 5.0 versions or higher of Internet Explorer. This means you'll be unable to inadvertently place an order through an unsecured connection. While we implement the above security measures for this Web site, you should be aware that 100% security is not always possible.


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